Management Job Listing
Front Desk Supervisor
Career path to a Front Office Manager. Madison Marriott West is the largest hotel/conference center in the the greater Madison area with 292 rooms and 50,000 sq feet of meeting space. |
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Why You Want to Work for Us |
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This job would be a perfect stepping stone for you if your desire is to become a front office manager. You will be in a leadership role and will be expected to follow rules and regulations and motivate your team to do the same.
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About the Management Team |
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The front office manager is a solid manager with many years of Marriott experience. The manager will train you to take their place in the future. Firm, fair and consistent is the way we manage at the Marriott.
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What Our Employees Say About Us |
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Managers give out kudos (and candy bars) if your name is mentioned in a guest comment card.
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Training We Provide |
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Hands on with our front office manager. Marriott Global Source is a great tool for learning - web based at your own speed.
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Who Will this Job Appeal To? |
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- Individuals who enjoy working at a property that develops people for promotion.
- An individual looking for promotion.
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The Ideal Candidate for this Position |
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The ideal candidate for this position would be an outgoing, career oriented, person who is able to smile and stand on feet for long periods of time.
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Scope of this Position |
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- Position will be responsible for supervising/managing/overseeing the following departments: front desk associates, bell persons, night audit, concierge and At Your Service
- In preparing for this position, candidate ideally will have worked in at least the following departments or positions: front desk clerk
- Requires a minimum of 1 year(s) of supervisory experience.
- Requires a minimum of 1 year(s) of experience.
- Approximate full time staff under this position: 15
- Approximate part time staff under this position: 4
- This position reports to: Steve Slagle
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
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Job Requirements |
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- Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
- Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
- Experience consistently outperforming competitive properties.
- Track record resolving customer complaints to benefit of guests and the property.
- Assure guest expectations are exceeded through proper employee training.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Use a "hands-on" approach to management.
- Abilities to inspire, train, and develop people for promotion.
- Instill a guest service attitude in all employees.
- Instill a "can-do" attitude in employees.
Business Skills:
- Strong organizational skills.
- Good knowledge of computers.
- Strong customer service orientation and skills.
- Exceptional detail in follow-up.
- Follow/enforce company policies and procedures.
- Assume responsibility/accountability.
- Create courteous, friendly, professional work environment.
- Ability to quickly evaluate alternatives and decide on a plan of action.
Educational Requirements:
- High School degree or equivalent.
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Compensation |
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Benefits |
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- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
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- Matching 401-k
- Educational Assistance
- Company Hotel Travel Discounts
- EOE/AA
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How to Apply |
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Job #120294 — Front Desk Supervisor
Marriott Madison West |
1313 John Q. Hammons
Middleton, WI 53562 |
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Management |
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Property Description |
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| We have completed a 5.5 million dollar renovation to all public space in September 2007. Middleton was voted the #1 place to live by Money Magazine in August of 2007. The property features a beautiful 10 story atrium with waterfall. Close to the University of Wisconsin and downtown Madison. We are a smoke free environment. Relax in our beautiful atrium at the Falling Water Cafe or have refreshments in the lounge. |
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Why People Like to Work for Us |
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- We promote from within
- We are a completely smoke free environment
- You are eligible for Marriott room discounts across the world
- Beautiful work atmosphere-friendly staff
- Premiere hotel in the greater Madison area
- Largest hotel/banquet facility in the greater Madison area
- Continually upgrading our services
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Property Statistics |
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| Year built | 1990 |
| Last year renovated | 2007 |
| Number of rooms | 292 |
| Meeting rooms | 17 |
| Sq. ft. of meeting space | 50,000 |
| Banquet capacity | 2,500 |
| Number of employees | 200 |
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| | Our top markets | |  Association
SMERF
Corporate
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| Revenues |
ADR | $90.00 |
Annual Revenue | $12.2MM |
Rooms Revenue | $6.3MM |
F&B Revenue | $5.3MM |
Recreational/Other | $0.6MM |
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| | Market share | 110% |
| Guest satisfaction rating | GSS-72 |
| Number of F&B outlets | 3 |
| F&B revenues split |
Outlets
Banquets | 40%
60% |
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Food & Beverage Outlets |
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| Restaurants | Casual/3 meal
Other
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| | Lounges | Lobby
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Amenities |
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| Hotel Amenities |
- 1 Indoor Pool
- 1 Fitness Facility
- 1 Gift Shop
- Business Center
- Concierge services
- Dual Line Telephones
| - Data ports
- High Speed Internet-All Rooms
- In-room coffee/tea
- Newspaper (Mon-Fri)
- Jacuzzi in pool area
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Internet Links |
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Map |
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How to Apply |
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Job #120294 — Front Desk Supervisor
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